Water supply network
Tatu City Water has invested in an expansive network that includes a main water trunk supply, ground storage tanks, overhead tanks, pumping stations, water distribution lines as well as internal and external sewer trunks to serve the city residents.
Water Sources
TCWSCo has three main sources of water supply to meet the city’s water requirements. These include portable water from Ruiru-Juja Water and Sewerage Company (RUJWASCo), groundwater from the boreholes within Tatu City. TCWSCo is continuously exploring potential new water sources based on the forecasted growth within the city.
Meter Installations
Our water utility uses digitized smart water meters. These smart meters use sensors for recording water pulses which are relayed after every 15 mins to an online platform through GPRS/ GPS. Each connection has an account in the platform that tracks daily demand and water consumptions.
Water Quality and Effluent Monitoring
Our water is treated at the RUJWASCo Jacaranda water treatment plant which utilizes sand filtration based disinfection technology, corrosion control and state-certified operators to ensure the quality of water produced is of portable standards prescribed by WASREB.
Services
TCWSCo mandate is to ensure we provide the highest level of service availability, reliability and maintainability. We aim to achieve through the provision of the following services:
- Supply of portable water Sewage gathering / recycling and sewerage services
- Additional Technical Services
- Meter Tests
- Replacement of faulty meters
- Water kiosks
Water supply network
Tatu City Water has invested in an expansive network that includes a main water trunk supply, ground storage tanks, overhead tanks, pumping stations, water distribution lines as well as internal and external sewer trunks to serve the city residents.
Services
TCWSCo mandate is to ensure we provide the highest level of service availability, reliability and maintainability. We aim to achieve through the provision of the following services:
- Supply of portable water Sewage gathering / recycling and sewerage services
- Additional Technical Services
- Meter Tests
- Replacement of faulty meters
- Water kiosks
Water Sources
TCWSCo has three main sources of water supply to meet the city’s water requirements. These include portable water from Ruiru-Juja Water and Sewerage Company (RUJWASCo), groundwater from the boreholes within Tatu City. TCWSCo is continuously exploring potential new water sources based on the forecasted growth within the city.
Water Quality and Effluent Monitoring
Our water is treated at the RUJWASCO Jacaranda water treatment plants which makes use of advanced disinfection technology, corrosion control and state-certified operators to ensure the quality of water produced is of high standard.
TCWSCo by itself routinely monitors for contaminants in your drinking water according to WHO standards and regulations. These results are available for our customers upon request. For more detailed information on the quality tests, kindly visit our customer service centre.
New Connections
Customers who require a new utility connection, will be required to
i. Complete and submit the requisite application form
ii. Sign the customer contract
iii. Pay a refundable deposit
iv. Pay applicable installation charges
Application for new connections shall be processed within 14days from the date of submission.
Reconnection
Reconnection shall be effected within 24 hours of the first working day after the account has been settled in full and the reconnection fee has been paid. An increase of the service deposit may also be required.
Meter Installations
Our water utility uses digitized smart water meters. These smart meters use sensors for recording water pulses which are relayed after every 15 mins to an online platform through GPRS/ GPS. Each connection has an account in the platform that tracks daily demand and water consumptions.
Once the customer’s application has been approved and the related connection charges settled, TCWSCo will install a smart meter sized depending on customer’s demand. It is the mandate of the customer to ensure that the meter is well kept and not tampered with.
Water Quality Testing
TCWSCo is required to comply with all applicable requirements of the relevant regulators and KEBS to ensure quality, reliable and secure supply of all utility services. Detailed guidelines on the quality tests maintained can be made available to customers upon request.
Meter Testing
Meter Tests are usually conducted between 1 – 5 days upon request and at no extra cost.
My bill
The company provides a number of payment options which you can use to settle your water bills. TCWSCo will accept payment from customers by the following methods:ChequeDirect deposits to the designated bank accountRTGS transfer
Network Maintenance
TCWSCo endeavours to supply high quality tap water. In order to do so, the water distribution network must be regularly maintained. Email or telephone notifications will be shared before the work commences, detailing the scope and duration of the work.
Report a problem
Not receiving water? Kindly report the problem to our customer service centre if you have not received any notification from us.
Contact Us
Customer Service
Tatu Connect Office, Off Kiambu Ruiru
Telephone: 0777888999, 020 5131 000
Email: csc@tatuconnect.com
