Sign up to create an account on the OneConnect portal. Note you’ll require your OneConnect. number to complete the sign-up process. Get your OneConnect number here: https://tatuconnect.com/oneconnect.html.
Once you have created your account, sign in with your OneConnect number.
Once logged in, you’ll see a dashboard that shows you your current running balance for both water and electricity.
To view your OneConnect current e-Wallet balance, click on the eye icon and input your phone number and e-Wallet pin.
How to make a payment via the OneConnect portal
To pay for a water or electricity bill, click on the Pay button next to your assigned utility account number.
Select an invoice by clicking View Details.
Enter the amount you want to pay and click Make Payment.
How to top up your OneConnect e-Wallet
To top-up your OneConnect e-Wallet, click on Wallet Management, then click on Top Up Wallet.
How to add a tenant
If you have a tenant renting your property, enable them pay for their utilities by adding them to the OneConnect portal. To add a tenant to the OneConnect portal, Click on Tenants, then click on Add Tenant.
Assign a utility account to the tenant by clicking the Link Accounts button and select the water and electricity account numbers.
Click Accounts to view the linked tenant accounts.
How to raise a support ticket
To quickly get in touch with our customer service team, easily create a ticket via the OneConnect portal. Click on the Support button to access the OneConnect incident management portal.
Click the Open new ticket button to create a ticket.
Fill and submit the form to create the new ticket.
